Refund policy
At OUTDOOR PRO SHOP, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a simple and hassle-free return process.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Include original packaging, tags, and accessories
- Be accompanied by proof of purchase or order confirmation
How To Start A Return
To request a return, please contact our support team at:
📧 Email: support@outdoorproshop.com.au
Once your return request is approved, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalised or custom-made items
- Perishable products
- Personal care items
- Hazardous materials or flammable goods
- Sale items and gift cards
If you are unsure whether your item qualifies for a return, feel free to contact us before sending it back.
Exchanges
The fastest way to exchange an item is to return the original product first. Once your return is approved, you may place a new order for the replacement item.
Refunds
After receiving and inspecting your return, we will notify you regarding the approval status of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: