Frequently Asked Questions

What kind of products does Outdoor Pro Shop offer?

We stock a carefully selected range of camping and outdoor essentials designed for adventure, comfort, and durability. Every product is chosen to help you explore the outdoors with confidence and convenience.

Where do you ship, and is shipping free?

We ship Australia-wide with free tracked shipping on every order, with no minimum spend required.

How long does order processing and delivery take?

Orders are processed within 1–3 business days. Delivery times vary by location, but most customers receive their order within 3–7 business days after dispatch.

Will I receive tracking details?

Yes, once your order is dispatched, you'll receive a tracking number by email so you can follow your delivery every step of the way.

What is your returns policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. To start a return, contact our support team with your order details and we'll assist you through the process.

Return Support Email: support@outdoorproshop.com.au

Is shopping with you secure?

Absolutely. All payments are processed through trusted and secure payment providers with encrypted checkout protection to ensure your personal information stays safe.

How can I contact Outdoor Pro Shop?

You can contact our support team anytime for product enquiries, shipping updates, or order assistance.

Support Email: support@outdoorproshop.com.au

Business Address

97 Creek St, Brisbane QLD 4000

Warehouse Address

105B Colebard Street West, Acacia Ridge, Brisbane QLD 4110

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM